Return and refund policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Details

  • Accepted within: 30 days from receipt

  • Return method: By post

  • Return label: Provided in the package only for damaged products

  • Return shipping cost: Customer is responsible for return shipping if returning due to change of mind

  • Condition: Items must be new, unused, unworn, with labels and original packaging intact

  • Restocking fee: None

Reasons for Return & Charges

  • Defective items: No charges

  • Change of mind: No charges

How to Request a Return

To initiate a return, please contact us at support@melesta.co.uk.
If your return is approved, we will send you a return label and instructions on how to proceed.
Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Health and personal care items

Contact Us

For any questions or concerns, please reach out to us at:
📧 support@melesta.co.uk