Shipping policy

Thank you for shopping with MELESTA.
We’re committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

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SHIPPING LOCATIONS

We currently ship to all addresses within the United Kingdom, including:

• England

• Scotland

• Wales

• Northern Ireland

Please note: We only ship within the UK at this time.

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ORDER PROCESSING TIME

All orders are processed within 1–2 business days (excluding weekends and holidays).

You will receive an email confirmation with your tracking number once your order has been shipped.

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ESTIMATED DELIVERY TIME

After your order is shipped, delivery typically takes 7 to 12 business days within the UK.

Please note: delivery times may vary during peak periods or due to customs delays.

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FREE SHIPPING

We offer free standard shipping on all orders within the United Kingdom — no minimum spend required.

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TRACKING YOUR ORDER

Once your order is dispatched, we’ll send you a tracking number via email.
You can use this number to track your package at any time.

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ORDER NOT RECEIVED

If your tracking information shows your order was delivered but you have not received it:

• Please check with your neighbours or building reception.

• Contact the shipping courier directly for support.

Still no package? Reach out to our support team:
📧 support@melesta.co.uk

We’ll do our best to assist you and ensure your satisfaction.